What’s included in the Prodigy Pack box?
You will receive 3-4 age-appropriate items that have been hand-picked by our experts to engage and intrigue your child. You will receive a Knowledge card highlighting key milestones and an Activity Card describing several activities that you can do at home with your child to support their development.
When will I be billed for my Prodigy Packs?
For the “Prepaid every 3 months” Prodigy Plan, initial payment will be taken upon joining. Subsequent payments will be charged to your card on the 1st Feb, 1st May, 1st Aug and 1st Nov whilst your subscription remains active. Your plan will auto-renew unless you decide to cancel.
For the “Prepaid annually” Prodigy Plan, you will be charged upon joining. Your plan will auto-renew unless you decide to switch to “Prepaid every 3 months” or cancel. Subsequent payments will be charged to your card for the full annual payment, on the next cycle date closest to the end of your annual plan unless you decide to change or cancel your subscription.
The “One off purchase” Prodigy Pack does not auto-renew.
Does my subscription automatically re-new at the end of my subscription cycle?
The “Prepaid Annually” and “Prepaid every 3 months” Prodigy Plans will automatically re-new at the end of your payment cycle. The “one off purchase” Prodigy Plan will not automatically re-new
When will I receive my box?
Prodigy Packs are shipped 4 times a year. Our shipping months are February, May, August and November. You should expect to receive your Prodigy Pack by the end of the shipping month.
What is the cut-off for orders within a shipping month?
You will receive your Prodigy Pack if initial payment is received by the 10th day of the shipping month.
Where do you ship?
Currently we only ship within Canada.
What are the shipping rates?
The “Prepaid every 3 months” and “One off purchase” Prodigy Plans are charged a flat rate shipping of $9.99 within Ontario and $15.99 out of province.
Shipping is FREE on a “Prepaid annually” Prodigy Plans. If outside Ontario, a $5 surcharge may apply.
I’m still waiting for my Prodigy Pack!
You should expect to receive your box by the end of the shipping month as long as initial payment was received by the 10th day of that month. If you still haven’t received your Prodigy Pack, please call us on 647 224 8454 or email us as email@example.com
Can I give a Prodigy Pack as a gift?
Prodigy Packs are excellent Baby shower and birthday gifts for children from birth to 5years old. Just choose the “One off purchase” prodigy Plan.
Each Pack contains 3-4 age-appropriate toys or books that have been hand-picked by our experts to support a child’s early development. The Prodigy Packs also include a Knowledge card highlighting key milestones and an Activity Card describing several activities that parents or caregivers can do at home to support the child’s development.
Can I cancel my subscription?
We’re sorry to see you go! You can cancel at any time by logging into your customer account. Your cancellation will take affect from the end of your payment period.
For example, if you are subscribed to the “Prepaid Annually” Prodigy Plan, you will receive the remaining paid Prodigy Packs but your subscription will not automatically re-new. To prevent your subscription automatically renewing, please cancel/change your Prodigy Plan BEFORE 11.59pm EST on the last day of the month prior to the shipping month.
Prodigy Packs are non-refundable. If you have a problem with your pack, please email us at firstname.lastname@example.org
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